Cancellation policy:

Where a booking is cancelled within 48 hours, NO REFUND will be given. If a booking is cancelled before 48 hours there may be fees charged by the Supplier. Please note their cancellation policy.

MAJOR EVENTS – For Major Events ( and Tour Group Bookings –   there will be a 1 month NO REFUND period before bookings and  there may be fees charged by the Supplier. Amendments will incur a $5 fee.

Should it be necessary to cancel or amend your bookings, please advise the Supplier immediately (details are on your voucher) as well as Cambridge isite Visitor Information Centre.

Cambridge isite Visitor Information Centre will process any agreed refund request and the issued voucher must be presented at the Cambridge isite to receive eligible refunds.

Adverse weather: Adverse weather decisions are made by the Tour Operator. Customers should be prepared for regular weather and rain conditions, when they are going on an outdoor or rural tour. In the first instance the tour will be rebooked at the agreement of the Operator and Customer. Where this is not possible, a refund will be offered.

Validity: The tickets are only valid for the service’s stated dollar value, date, year and time displayed. All other costs associated with the service are the sole responsibility of the customer.

Cambridge isite Visitor Information Centre as a Booking Agent

Liability: The Cambridge isite Visitor Information Centre acts only as a ‘booking agent’ for the operators of accommodation establishments, transportation, sightseeing activities and other services.  The Cambridge isite Visitor Information Centre disclaims any responsibility for personal loss, injury or damage which may occur during your tour, failure of transport services, or sightseeing activities as booked, scheduled or advertised. All activities are undertaken at your own risk. Cambridge isite Visitor Information Centre does not assess or assume any responsibility for health and safety compliance by suppliers. Cambridge isite Visitor Information Centre is not liable for  any loss, injury or damage arising from any act of omission by a supplier.

Conditions: All services booked and ticketed by the Cambridge isite Visitor Information Centre are subject to regulations, conditions and bylaws imposed by the operator/supplier concerned.

We appreciate your understanding

Home Accommodation Things to Do Events Eat, Drink & Shop Visitor Essentials Call Cambridge i-Site

The perfect base to explore
New Zealand's central North Island

Cambridge is close to some of New Zealand's major international attractions like Hobbiton, Waitomo Caves, Hamilton Gardens and Tauranga. Yet with plenty of unique local attractions, events and dining options - and a friendly, relaxed town ambience - you may not want to leave!

Attractions Map

Sanctuary Mountain

30 min

Hamilton Gardens

15 min

Cambridge i-Site


1 hr

Waitomo Caves

50 min


1 hr 45 min


1 hr


1 hr